Privacy Policy:
1. Introduction
Boutique Exercise Physiology (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit boutiqueep.com.au (the “Site”) or engage our services.
2. Information We Collect
- Personal Data: Name, email address, phone number, date of birth, address, emergency contact details, medical history, and billing information you provide when booking consultations or registering for programs.
- Usage Data: Information about how you interact with our Site, including IP address, browser type, pages visited, and referral source.
- Cookies & Tracking Technologies: We use cookies and similar technologies to personalize your experience, analyze Site traffic, and remember your preferences. You may disable cookies in your browser settings, but some functionality may be impaired.
3. How We Use Your Information
- To schedule, deliver, and follow up on appointments, including in-clinic, home-visit, telehealth, and hydrotherapy services.
- To process payments and manage billing.
- To send appointment reminders, program updates, newsletters, and promotional offers (you may opt out at any time).
- To improve our services and Site performance through analytics and feedback.
- To comply with legal obligations and protect the rights, property, or safety of our clients and staff.
4. Information Sharing & Disclosure
- Service Providers: We share data with trusted third parties (e.g., payment processors, IT hosting, and telehealth platforms) solely for the purpose of delivering our services.
- Legal Requirements: We may disclose personal information if required by law or to respond to valid legal requests (e.g., court orders).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, personal data may be transferred to the successor entity under the same privacy protections.
5. Data Security
We implement industry-standard administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. While we strive to secure your data, no electronic transmission is 100% secure; please use strong passwords and secure networks.
6. Your Rights
Under the Australian Privacy Principles and other applicable laws, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate or incomplete data.
- Object to or restrict certain processing activities.
- Request deletion of your personal data (subject to legal obligations).
To exercise these rights, please contact us at privacy@boutiqueep.com.au.
7. Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Site with a revised “Last Updated” date. Continued use of our Site or services after such changes constitutes acceptance of the new terms.
9. Contact
If you have questions or concerns about this Privacy Policy, please contact:
Boutique Exercise Physiology
Email:
Phone: